How much you send, when customers write to you, how long they wait for a reply, and whether your messages arrive — worked out from the texts already on file.
Four questions, each answered with its own chart over the last 7, 30 or 90 days: how much are we sending, when do customers actually write to us, how long do they wait for an answer, and does what we send arrive.
Everything is worked out from messages already on file, so switching analytics on shows your history straight away rather than starting a clock.
What you get
- How much are we sending? Texting volume, charted over time
- When do customers actually write to us? Your busy hours, visible
- How long do they wait for an answer? Reply times for the team
- Does what we send arrive? Delivery, tracked
- Each chart covers the last 7, 30 or 90 days
- History from the first day, worked out from the messages already on file
Common questions
Does it count calls as well as texts?
Analytics reports on texting: how much you send, when customers write to you, how long they wait for a reply, and whether your messages arrive. Calls have their own history in the Voice area, which shows who called, who picked up and for how long — so a missed call is something you can see and return.
Do I have to wait for data to build up?
No. Everything is worked out from the messages already on file, so switching analytics on shows your history straight away rather than starting a clock. Each chart can look back over the last 7, 30 or 90 days of what your team has already sent and received.
Try analytics free
Free for 30 days: documents, forms, reviews, team chat and extra users. No card needed. One free local number that forwards calls to your cell, with a verified mobile number. Texting, the phone system, fax, payments, HIPAA mode and analytics need a card and are billed from the day you switch them on.
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