Texting
One shared inbox for every customer text, with consent built in
Customers text your business number and the whole front desk sees it. Anyone can pick a conversation up, answer from the browser and hand it on — and consent and opt-outs are enforced for you.
Text is a shared mailbox. Every message to one of your numbers lands in the same place, so nothing waits on one person's phone. The inbox works on a phone as well as at the desk, so whoever is covering can reply from wherever they are — there is nothing to install.
You may only text people who agreed to it. CallMOR records that agreement per contact and blocks a send that doesn't have it. And because US carriers require every business that texts customers to register a brand and a campaign, CallMOR walks you through both forms, shows where the review has got to, and keeps outbound texting blocked until it is approved — so nothing is silently dropped.
What you get
- Assign a conversation to a person, so two people never answer the same customer
- Leave internal notes the customer never sees
- Filter to unread, or to the conversations assigned to you
- Close a thread when it's done — if they text again, it reopens with its history
- Send a picture along with a text
- Someone who texts you first is recorded as having agreed to a reply, and a STOP reply suppresses their number at once
- Import contacts from a spreadsheet — a file can grant consent, never take it away
Common questions
Do my customers need an app?
No. Customers text your business number from their own phone, the same way they text anyone else. Their messages land in your shared inbox, and your replies arrive as ordinary texts. There is nothing for them to install, no account to create and no link to follow just to have a conversation with you.
What happens when someone replies STOP?
Their number is added to your suppression list straight away, and CallMOR will not send to it again until they text START. This is enforced on every send, not left to whoever is replying, so a customer who has opted out cannot be texted by mistake — no matter who on the team is working the inbox.
Can the whole team use one number?
Yes — that is the point of the shared inbox. Everyone with access to texting sees the conversations on your numbers and can answer them. Assign a conversation to one person so two people never answer the same customer, leave internal notes the customer never sees, and close a thread when it's done; if the customer texts again, it reopens with its history.
Try texting free
Free for 30 days: documents, forms, reviews, team chat and extra users. No card needed. One free local number that forwards calls to your cell, with a verified mobile number. Texting, the phone system, fax, payments, HIPAA mode and analytics need a card and are billed from the day you switch them on.
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